Privacy Policy

Introduction

ENA Motors Inc. ("we," "us," or "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or interact with us. It also serves as our notice to California residents under the California Consumer Privacy Act, as amended by the California Privacy Rights Act ("CCPA/CPRA").

Notice at Collection

At or before the point we collect your information, this is what you should know:

• We collect identifiers, commercial information, financial information, internet activity, and geolocation-adjacent information such as the area you are shopping in
• We collect this information to respond to your inquiry, process vehicle and service transactions, submit financing and lease applications on your request, communicate with you, meet legal and recordkeeping obligations, and improve our website
• We do not sell your personal information for money; we do use analytics and advertising technologies that may constitute "sharing" for cross-context behavioral advertising under the CCPA/CPRA, and you may opt out
• We retain each category of information for the period described in the Data Retention section below
• You have the rights described in the Your California Privacy Rights section below, and we will not discriminate against you for exercising them

Information We Collect

How We Use Your Information

We use the information we collect for the following purposes:

• Processing vehicle purchases, leases, rentals, and sales
• Facilitating loan and lease applications you ask us to submit
• Providing customer service and support
• Communicating with you about your inquiry and your transactions
• Marketing our vehicles and services to you, subject to your choices
• Improving our services and website functionality, and measuring website performance
• Complying with legal, tax, DMV, and recordkeeping obligations
• Preventing fraud, protecting the security of our systems, and establishing or defending legal claims

How We Disclose Your Information

We disclose personal information for business purposes to the following categories of recipients:

• Financial institutions and lenders, to process the loan or lease application you ask us to submit
• Insurance companies, where required to complete a transaction
• Vehicle manufacturers, distributors, and other dealers, where needed to locate, order, or transfer a vehicle
• Service providers who support our operations, including website hosting, analytics, communications, and customer relationship management
• Vehicle data services, including the federal NHTSA VIN decoding service, which receives only the vehicle identification number you submit for a valuation and none of your contact information
• Government agencies, including the California DMV, and other parties where required by law, legal process, or to protect our rights
• A successor entity in connection with a merger, acquisition, or sale of assets
• Any other party with your explicit consent or at your direction

Sale and Sharing of Personal Information

We do not sell your personal information for money, and we do not knowingly sell or share the personal information of consumers under 16 years of age. We do use analytics and advertising technologies on this website that may disclose online identifiers and browsing activity to third parties for analytics and for cross-context behavioral advertising, which the CCPA/CPRA may treat as "sharing." You may opt out at any time by any of the following methods:

• Email enamotors@yahoo.com with the subject line "Do Not Sell or Share My Personal Information"
• Call us at 1-626-400-5277 and tell us you want to opt out
• Use your browser or device settings to block or delete advertising and analytics cookies
• Use the opt-out controls offered by the relevant third-party services, such as Google's advertising settings

Cookies and Tracking Technologies

We use cookies and similar technologies to operate this website, remember your preferences, understand how the site is used, and measure the performance of our marketing. This website uses Google Tag Manager and the analytics and advertising services configured within it, and Vercel Analytics for aggregate traffic measurement. These providers may set their own cookies and receive information about your visit, subject to their own privacy policies. You can control cookies through your browser settings; blocking some cookies may affect how parts of this website work.

Financial Privacy and Credit Applications

When you apply for financing or leasing through us, we act as a financial institution under the federal Gramm-Leach-Bliley Act. The nonpublic personal financial information you provide for that purpose is handled under the separate GLBA privacy notice we provide to you at the time of your application, and is protected under our information security program. Where that GLBA notice and this Privacy Policy differ with respect to that information, the GLBA notice controls. We share credit application information only with the lenders and parties needed to process your application, and as otherwise permitted by law.

De-Identified and Aggregated Information

We may create de-identified or aggregated information from personal information, such as statistics about which vehicles are viewed most often or how our website performs, and we may use and disclose that information for any lawful business purpose, including analytics, reporting, and marketing. We maintain de-identified information in de-identified form, do not attempt to reidentify it, and require the same of any recipient.

Monitoring and Recording of Communications

We may monitor or record telephone calls and retain text messages and email exchanged with you, for quality assurance, training, dispute resolution, and recordkeeping. Where notice or consent is required before recording, we will give that notice at the beginning of the call, and you may ask us not to record.

Reviews, Photos, and Content You Submit

If you submit a review, photograph, video, or other content to us, or publish one about us on a public platform, you grant ENA Motors a non-exclusive, royalty-free, worldwide license to reproduce and display that content in our marketing and on this website, identified by your first name and last initial unless you ask us to do otherwise. You confirm that the content is yours to share and does not infringe anyone's rights. You may ask us to stop using your content at any time, and we will remove it from materials we control going forward.

Data Security and Protection

We maintain administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, use, alteration, disclosure, or destruction, and we review those safeguards as our business and systems change. These safeguards include restricting access to personal information to personnel who need it, protecting paper records in our facilities, and using reputable service providers for hosting and communications.

• No method of transmission over the internet and no method of electronic or physical storage is completely secure, and we cannot guarantee absolute security
• Please do not send Social Security numbers, driver's license images, or financial account details through website forms, email, or text message; we will tell you how to submit those securely when they are needed
• If you believe your information has been compromised, contact us immediately using the details below

Data Retention

We retain each category of personal information for as long as needed for the purpose it was collected, and then for any period required by law. Our retention criteria are:

• Vehicle sale, lease, rental, and service records: for the period required by the California Vehicle Code, DMV recordkeeping rules, and applicable tax law
• Credit and lease application records: for the period required by federal financial and fair lending rules, including GLBA and the Equal Credit Opportunity Act
• Inquiry and lead records: while your inquiry is active and for a reasonable period afterward for follow-up and dispute resolution
• Marketing contact records: until you opt out, plus the period needed to record and honor that opt-out
• Website analytics data: for the retention period configured in the relevant analytics service

Your California Privacy Rights

If you are a California resident, you have the following rights regarding your personal information:

California Shine the Light

Under California Civil Code section 1798.83, California residents may request information about personal information we disclosed to third parties for their own direct marketing purposes during the prior calendar year. To make a request, email enamotors@yahoo.com with "Shine the Light Request" in the subject line.

Communications and Marketing Choices

If you give us your phone number, you consent to receive calls and text messages from us about your inquiry, your transaction, and our vehicles and services, including messages delivered by automatic telephone dialing system or prerecorded voice. Consent to marketing calls or texts is not a condition of any purchase. Message and data rates may apply and message frequency varies. You may reply STOP to any text to opt out, use the unsubscribe link in any marketing email, or contact us directly. We may still contact you about an active transaction or a service you have requested.

Children's Privacy

Our services are not intended for children under 18, and we do not knowingly collect personal information from children under 18 without parental consent. If you believe a child has provided us personal information, contact us and we will delete it.

Third-Party Websites and Services

This website may link to or incorporate third-party websites and services, including manufacturer sites, financing partners, mapping, and analytics. We do not control those third parties and are not responsible for their privacy practices. We encourage you to read the privacy policy of any third-party site or service you use.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on our website and updating the "Last Updated" date above.

Contact Us

If you have any questions about this Privacy Policy, our privacy practices, or to exercise your privacy rights, please contact us: